Vonage Mobile App Wiki - Frequently Asked Questions Well Defined

Vonage Mobile App Wiki – Frequently Asked Questions Well Defined

Welcome to the Vonage mobile app wiki. You can find the detailed answers to the question related to Vonage mobile application for android and iPhone.

General Questions and Answers Related to Vonage Mobile App

Why Should I Prefer Vonage the Vonage Mobile app Compared to Other VoIP Mobile Applications?

Vonage Mobile App is the best in the class application for making HD audio calls and video calls. Apart from calls, the users can send free text and images. The quality of calls using Vonage Mobile is second to none. Even if you have some technical issues, the quality will be of great when the issue is fixed. When you have some trouble using the app, you can get instant assistance by sending an email to the Vonage mobile team. While there is no direct email address to contact the support team. You can send email directly from the mobile app.

Vonage Mobile App has a referral program. You can refer your friends and earn $10 maximum. For each successful sign-up, you can earn credit up to $1.

Can I Call NonVonage Customers?

Yes, you can call non-Vonage mobile customers from your mobile application. However, you will incur charges based on the country you are calling. Your friends using Vonage will be displayed under “Free” tab. Irrespective of the location, the calls will be free if your friend has Vonage installed.

In order to call your non-Vonage mobile users, you need to have credit available. You can purchase credit using your google play account for an android user. The iPhone users can buy credits using iTunes account. Referring your friends can earn you credits. Please note that you can make up to $10 only. The call rates will be displayed before making a call.

How to Add Credits to Vonage Application to Place Calls?

You can add credit to Vonage mobile account in two ways.

  1. Using Google play store or iTunes account .
  2. Referring your friends.

From your mobile app, tap on the menu button where the credit balance is displayed.

  1. Click on “Add Credit” option.
  2. You will have the option to add credit starting from $4.99. You can add a maximum of $19.99. Tap on your preferred denomination.
  3. You will be taken to the Google Play Store account of your registered email address.
  4. Tap on “Continue” button.
  5. You can select anyone of the option and complete the payment process.

What Are The Accepted Payment Methods to Add Credit to Vonage Mobile Account?

Accepting payment methods is based on iTunes account or Play store account. However, you can make the payment in the following ways:

  1. Credit or Debit Card.
  2. Net Banking.
  3. Redeem Code.

Can I Add Credit From a Non-Registered Email Address?

No, you can add credits using the email address that is registered. You will not have the option to change your email address while adding the payment.

What are The Available Denominations to Add Credit?

There are four denominations available. They are $4.99, $9.99, $14.99 and $19.99. You can not add credit more than $19.99 at a time. However, you can add multiple sessions to add credit to your account. Similarly, $4.99 is the lowest denomination you can add. You can not add less than $4.99.

Can I Transfer My Vonage Credits to Bank Account?

No, you can not transfer the Vonage credit to your bank account.

Can I Add Credit to My Account Using Paypal?

No, you can not add credit to your account using Paypal. You can only add credit using a credit card, debit card, net banking and redeem option with the help of Google Play store and Itunes account.

How Many Mobile Devices I Can Map to a Single Vonage Mobile Account?

You can map up to 5 devices using single Vonage mobile account. You need to register on one device for the first time. For remaining four devices, you need to choose existing account and sign in.

Can I Use Vonage Mobiel Without Credits?

Yes. You can call your Vonage contacts without credits. But, for calling non-Vonage numbers, yu need to add credits. If you are having Vonage home phone service, you can install Vonage Extensions App and extend your home phone service to your mobile.

Can I Receive Phone Call in More Than One Device?

Yes, you can use when your account is configured and mapped to more than one phone. When you receive a call, all the linked devices up to 5 will ring. You can answer the call on any device.

What Are The Features Offered By Vonage Mobile?

Vonage mobile offers the following features:

  • Link up to 5 android and apple phones.
  • Place and receive calls on all 5 devices.
  • Check your messages and chat history on all devices.
  • Call any Vonage customer having home phone service.
  • Record and send free chats
  • Share location
  • Share contact information
  • Record and share videos up to 20MB.
  • Voicemail Recording
  • Video Voicemail
  • Cal Waiting (Apple Only)
  • Offers referral program

Should I have Vonage Account to Use the Application?

No, it is not required to have Vonage account. Anyone who loves to chat for free, make free and cheap international calls can use Vonage app. You must have Vonage account if you are planning to use Vonage Extensions App.

How to Contact Vonage Support Team?

At this time there is no 800 number or toll-free number to call Vonage mobile support team. The only mode of support is to send them an email. You will be able to send the email only using registered email address from Vonage Mobile App. Please follow the steps below to send an email to Vonage support team.

  1. Open Vonage Mobile App
  2. Tap on the Menu button on the right side top menu where your account credit is displayed.
  3. Click on “Help Center
  4. Click on “E-mail Customer Support.

The email will be sent to the support team from your registered email address.You can expect a response within 48 hours. If there is a huge inflow of email, you may expect a delay in response. However, it is unusable.

Will I Receive the Email Response to my Email Client or Can I Read it from my Mobile App?

The response to the email will be sent to your email account. You can not read the email reply from your mobile window. If your registered email address is email, you need to login to your email client from google to check your email.

Can I Sync Vonage Mobile Account with Vonage Home Phone Account?

No, you can not sync Vonage mobile account with Vonage online account. Both the accounts are independent. You can access the call history and other details within the application.

What Are The Available Calling Plans for Vonage Mobile?

There are no calling plans available for Vonage mobile app. You can install and start placing calls. The charges will be applied on per call basis. If it is free, you won’t be charged. If it is chargeable, the amount will be deducted from your account. You get access to more than 200 countries. Many countries are free and few are charged at cheap rates.

Do I Need to Have An Active Mobile Connection to Use Vonage Mobile App?

Yes, you need to have an active mobile connection. If your mobile number is not active, you can not receive SMS to verify or validate your number. If you have any technical issues, you can install the app on your mobile and insert the SIM in any other mobile temporarily. You can manually enter the verification code.

Can I Transfer My Mobile Number to Vonage Mobile?

No, you can not transfer your number to Vonage Mobile. Because Vonage mobile is an application that uses your existing phone service and internet. It is not a phone service provider. You can use the service from any phone carrier like Comcast or mobile and more.

Questions and Answers Related to Supported Devices, Installation, and Equipment

What are the Compatible devices to Use Vonage Mobile?

Vonage Mobile app can be installed on android and iOS devices that meet the following category.

  • Android -Operating System 2.1 and higher
  • Android Tablet 3.2 and higher
  • Android Wear 2.0 and higher
  • Apple 4 and higher (iOS 6 and higher)
  • iPad (iOS 4.0 and higher)
  • Apple Watch (iOS 1.0 and higher)

How to Activate Push Notifications?

The push notification will be activated by default for android devices. However, the same is not available for ap[p[le devices. You need to enable the push notification from the settings of your apple devices. Please follow the steps on your apple devices to enable push notifications:

  1. Open Menu on your iPhone
  2. Open settings icon
  3. click on  notifications.
  4. Scroll to Vonage Mobile and slide alerts on.

How Do I Change My Linked Devices?

In order to change the linked devices, you need to deactivate the account on the device. All you need to do is just log out from the device. Now, download the app from Google play store on the device in which you prefer to link. Install the app and login with same Vonage login credentials.

Follow the below steps to log out from your linked device:

  1. Open Vonage Mobile and tap More.
  2. Tab About.
  3. Tap Sign Out.

How Can I Find the Version of Application I am Using?

Apple users can find the version details under the account settings tab. All you need to do is open the app and select menu. Click on the Account settings tab. The version details will be displayed on the right side bottom.

Android users can find it by Going to Home screen –> Menu button –> Settings icon –> Applications –> Manage Applications. Find and select Vonage Mobile. The version details will be available here.

How to Update Vonage Application on Android Phone?

  1. Tap the Play Store icon.
  2. Tap the Menu key.
  3. Tap My Apps.
  4. Locate and tap Vonage Mobile.
  5. Tap Update, which then changes to OK.
  6. Tap OK when prompted to replace the current version of Vonage Mobile.

How to Update Vonage Application on iPhone?

  1. Tap App Store.
  2. Tap Update in the bottom right of the screen.
  3. Locate and tap Vonage Mobile.
  4. Tap UPDATE.

 

 

 

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